Terms & Conditions

Welcome to Soul. These Terms & Conditions apply to your use of our website and any purchases made through our online store. By browsing our website or placing an order, you agree to these terms.

1. About Soul

Soul is a surf and skate retail store based in New Zealand. Throughout these terms, “we”, “us” and “our” refer to Soul.

2. Products & Availability

We do our best to ensure all product descriptions, images, pricing and availability information are accurate. However, colours may vary slightly depending on your screen or device.

All products are subject to availability. We reserve the right to update product information, discontinue products or limit quantities where necessary.

3. Pricing & Payment

All prices are displayed in New Zealand dollars (NZD) unless stated otherwise.

Payment must be completed at checkout using one of the payment methods available on our website, which may include Afterpay.

We reserve the right to correct pricing errors and cancel orders where a genuine pricing or listing error has occurred. If payment has already been taken for an order we cannot fulfil, we will arrange an appropriate refund.

4. Orders

Once an order has been placed, you will receive an order confirmation by email.

We reserve the right to decline or cancel an order where necessary, including in cases of suspected fraudulent activity, stock unavailability or genuine pricing errors. If an order is cancelled after payment has been received, you will be refunded any amount paid for the cancelled order.

Please ensure your contact and delivery details are correct when placing your order.

5. Shipping & Delivery

We offer shipping within New Zealand, with available delivery options and costs displayed at checkout.

Free standard shipping is available on orders over $150 NZD, subject to the applicable shipping conditions.

Delivery timeframes are estimates and may vary depending on your location, courier services and circumstances outside our control.

For further information, please refer to our Shipping & Delivery Policy.

6. Returns, Exchanges & Warranty

We want you to be happy with your purchase. Returns and exchanges are handled in accordance with our Returns & Warranty Policy.

Nothing in these terms excludes or limits your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable consumer protection laws.

7. Afterpay & Third-Party Payment Providers

Where available, Afterpay and other third-party payment services are subject to their own terms, eligibility requirements and approval processes.

By choosing a third-party payment method, you agree to the relevant provider's terms and conditions. Soul is not responsible for the operation of third-party payment platforms.

8. Promotions & Discounts

Promotional offers, discount codes and sales may be subject to specific conditions, including expiry dates, product exclusions or minimum spend requirements.

Any applicable conditions will be communicated with the relevant offer. Promotions cannot be combined unless expressly stated.

9. Website Use

You agree to use our website lawfully and not to engage in any activity that could damage, disrupt or interfere with its operation or security.

All website content, including text, photographs, graphics, branding and design, belongs to Soul or its respective owners and may not be reproduced or used commercially without permission, except where permitted by law.

10. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience, and we are not responsible for the content, policies or operation of external websites.

11. Limitation of Liability

To the extent permitted by law, Soul is not responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these terms excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited under New Zealand law.

12. Privacy

We collect and use personal information in accordance with our Privacy Policy and applicable New Zealand privacy laws. Please refer to our Privacy Policy for information about how your details are collected, used and protected.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Any updated version will be published on our website, with the revised date where appropriate.

Changes will not remove any rights you have under applicable law.

14. Governing Law

These Terms & Conditions are governed by the laws of New Zealand.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us through the contact details provided on our website.

Soul — Surf & Skate